Privacy Policy

Your privacy is important to us at The Melbourne Reader. This policy explains how we collect, use, and protect your personal information when you use our online platform and services, including book sales, event registrations, and communications related to our retail and community activities.

Information We Collect

We collect information that you provide directly when interacting with our services, including:

• Personal details such as your name, postal address, email address, and phone number;
• Purchase information related to orders placed on our online platform or in-store;
• Details related to event registrations, literary workshops, and book club participation;
• Special instructions for special orders and curated selections;
• Payment and billing information necessary to complete transactions.

We may also collect data automatically through cookies or similar technologies when you visit our site to improve your experience and understand usage patterns.

How We Use Your Information

The Melbourne Reader uses your personal information to:

• Process and fulfill your orders promptly and accurately;
• Manage event registrations and communicate important updates about literary workshops, author signings, and story time sessions;
• Provide customer support and respond to your inquiries;
• Send you promotional offers, newsletters, and information about upcoming events, where you have consented to receive such communications;
• Comply with legal and regulatory obligations;
• Improve our online platform and customize your browsing experience.

Legal Basis for Processing

We process personal data based on your consent, performance of a contract, legitimate interests pursued by The Melbourne Reader, and compliance with legal obligations, in accordance with the GDPR and applicable Australian data protection laws.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist with order fulfillment, payment processing, delivery, marketing communications, and event coordination, all bound by confidentiality agreements.

We may disclose information to legal authorities where required by law or to protect the rights and safety of The Melbourne Reader, our customers, or others.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance functionality and analyze traffic. You can manage cookie preferences through your browser settings. Disabling some cookies may affect the usability of certain features.

Your Rights

You have the right to:

• Access your personal data held by us;
• Request correction or deletion of inaccurate or incomplete data;
• Object to or restrict certain processing activities;
• Withdraw consent where processing is based on your consent;
• Request data portability where applicable;
• Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise your rights, please contact us via postal mail at the address below.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, modification, or disclosure.

Data Retention

Your personal information will be retained for as long as necessary to fulfill the purposes outlined in this policy, including for legal, tax, or accounting requirements.

International Transfers

Where your data is transferred outside Australia or the European Economic Area (EEA), we ensure such transfers are made in compliance with applicable data protection laws to safeguard your information.

Contact Information

If you have questions or requests regarding your personal data or this Privacy Policy, please contact us at: